Refund Policy

At ORGADO TRADING CO LLC, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help.

Refund Eligibility:

  • Refunds are applicable only for items that are defective, damaged, or incorrect.
  • Requests for refunds must be made within 7 days of receiving the product.

Refund Process:

  • To initiate a refund, please contact our customer support at [insert contact information] with your order details and reason for the refund.
  • Once we receive your request, we will inspect the product and notify you of the status of your refund.
  • If your refund is approved, we will process the refund to your original method of payment within 7-10 business days.

Non-Refundable Items:

  • Perishable goods such as fresh food and beverages are non-refundable unless they are defective or damaged upon delivery.

Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order.

Order Cancellation:

  • Orders can be canceled within 1 hour of placing the order without any charges.
  • After 1 hour, the order processing begins, and cancellation may not be possible.

How to Cancel:

  • To cancel your order, please contact our customer support immediately at [insert contact information].
  • If your order has already been dispatched, cancellation is not possible, but you may still return the item under our Return Policy.

Delivery Policy

ORGADO TRADING CO LLC is committed to delivering your products in the fastest and most efficient manner.

Delivery Timeframe:

  • Orders are typically processed within 24 hours and delivered within 2-5 business days, depending on your location.

Delivery Charges:

  • Delivery charges vary based on the delivery location and the size of the order. The applicable charges will be calculated and displayed at checkout.

Delivery Area:

  • We deliver across the UAE. Please check our delivery map for specific areas we cover.

Failed Delivery:

  • If we are unable to deliver your order due to incorrect information provided by you, the order will be returned to us, and you may be charged for re-delivery.

Return Policy

At ORGADO TRADING CO LLC, we want you to be happy with your purchase. If you need to return an item, we are here to help.

Return Eligibility:

  • Items can be returned if they are defective, damaged, or incorrect.
  • Return requests must be made within 7 days of receiving the product.

Return Process:

  • To initiate a return, please contact our customer support at [insert contact information] with your order details and reason for the return.
  • Once your return is approved, we will arrange for the item to be picked up from your location.
  • The item must be returned in its original packaging, and the condition must be as received.

Non-Returnable Items:

  • Perishable goods such as fresh food and beverages cannot be returned unless they are defective or damaged upon delivery.

Refund for Returns:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7-10 business days.